Delete your Orbit account

Delete your account in the app

1. Sign in to Orbit and open Settings, then My account.
2. Choose Delete account.
3. Step 1. Choose what happens to:
   • Servers you own. Each one is either given to another member (who then has full control) or deleted. You must choose for every server before you can continue.
   • Your messages and images. Keep them without your name (they are shown as "Deleted user"), or delete them all.
   • When. In 14 days, or straight away. Deleting straight away needs a verified email address on your account.
4. Step 2. Enter your password and type your username to confirm.
5. Step 3 (only when deleting straight away). Enter the six-digit code we email to your verified address. The code works for 15 minutes.

Accounts that own the Orbit site or hold a staff role cannot delete themselves in the app, and are told what to do first.

The 14-day wait

• If you choose to wait, you are signed out of every device straight away, and we email the deletion date to your verified address.
• Signing in again before that date cancels the deletion and nothing else is deleted.
• Servers you own are handed over or deleted as soon as you confirm, even if you later cancel the deletion. That part is not undone.
• When the 14 days end, the account is deleted and we email a receipt of what was done.
• If you choose to delete straight away, the account is deleted as soon as you enter the emailed code. That cannot be undone.

What is deleted and what is kept

Deleted

• Your profile, picture, background, badges, About me and Dust balance.
• Your friends list, friend requests, server memberships and roles, and your place in group conversations.
• Your email address, password, signed-in devices and sign-in history.
• Your saved GIFs, drafts, bookmarks, reminders, reactions and invites.
• What server apps kept about you, such as your birthday, votes, event answers, counts and giveaway entries. A giveaway prize you won but had not redeemed is cancelled.
• If you choose it, every message you sent and every image you posted, in servers and in direct messages. Replies to them stay but lose the quote. This can take a few minutes.

Kept

• Your messages, if you keep them. They stay where they are so conversations still make sense for everyone else, shown as "Deleted user" with no name or picture.
• A record that the deletion happened in our staff audit log, and copies of any messages that were reported to Orbit staff, in our records.
• Backups, for at most 14 days. Backups, including the offsite copy, are deleted after 14 days, so a deleted account is gone from every backup within 14 days of deletion.
• Your username is held for 30 days so nobody can sign up as you straight away, and can be taken by someone else after that.

After the deletion we email a receipt to your verified address, and then we forget the address. The full details are in the Privacy Policy. If we're legally required to keep information, deletion may be paused until that obligation ends.

Request deletion by email

If you cannot sign in, or no longer have the app, email support@orbithq.chat from the email address on your Orbit account. Include:

• Your Orbit username.
• A clear request to delete the account.
• Whether to keep your messages (shown as "Deleted user") or delete them all.
• For each server you own, which member should take it over, or that it should be deleted. If you do not say, the server goes to its longest-standing member, or is deleted if nobody else is in it.

We check the request came from the account's email address, and may ask you to confirm it from inside your Orbit account. We aim to reply within 30 days. Once confirmed, Orbit staff erase the account straight away, with no 14-day wait, and email a notice to the account's address if it has one. You can also write to privacy@orbithq.chat.

More help

• FAQ: How do I delete a message or my account?
• Privacy Policy: Deleting your account
• Support